Our team at Theramedic Rehab and Physical therapy is available to assist you with questions you may have regarding your patient statement/billing. We offer convenient ways to contact us regarding your account and offer a frequently asked questions section that may answer your questions. You may contact us via telephone, or use our online Billing Inquiries form.
The charges are determined based upon the services provided to you by your treating therapist.
The charges are determined based upon the services provided to you by your treating therapist on each date of service. If the therapist adds, changes, or removes any services on a given date, your charges for that date may change. For most insurance plans, we are required to bill according to national uniform medical billing codes (CPT codes), which is standard practice for medical claims for most medical providers and hospitals.
Payments are posted to each date of service that has an open balance. If your payment was more than the balance on one claim line, the maximum amount that can be posted to that claim line is the current balance. Any remaining amount from your payment will be posted to subsequent claim lines. For example, if you paid $100.00, your payment could show as five (5) $20.00 payments for five different dates of service instead of one $100.00 payment.
Payments received are applied to claims that have open patient balances from the oldest date of service to the newest date of service. Insurance carriers sometimes process the dates of service out of order. Therefore timing differences can cause more recent dates of service to be paid before older dates.
HIPAA Privacy Act
In accordance with Federal Law, our office is required to follow the Health Insurance Portability and Accountability Act (HIPAA), which covers medical records AND billing information. In order to release any such patient information (for patients over 18 at time of service) to another party such as a relative, significant other, friend, etc., the patient must give authorization for our office to release information to that party. More information on HIPAA can be obtained by contacting the customer service department.